Adjusting Phone Lines for a Single Message (Speed of Calls)

This article shows you how to adjust the number of phone lines used for a single message.  This can be useful when you have multiple messages or locations and you want some calling jobs to go fast and others to go much slower.  

NOTE: We have a related article showing you how to Adjust Phone Lines for Your Entire Account (Speed of Calls)

NOTE: You need sufficient administrative rights to be able to edit a reminder message.  If you don't have these rights, please contact your administrator or 1-800 Notify.

1. Login to www.1800notify.com.

2. Click on the LIBRARY main navigation tab.  

3. Click the REMINDERS sub tab.

4. Locate the message you wish to adjust.

5. Double-click on the message to modify it, or highlight it, then click the Modify button.

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5. Click on the Options tab.

6. Adjust Max. Lines in the lower left portion.

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7. Click Save.

 

About the Max. Lines Setting

Inside the Message, Options screen, the Max. Lines setting works as follows.

This setting is only for this particular message.

1 = use only one outbound calling line

2 = use 2 outbound calling lines and so on.

Transfers consume a line:  If a live transfer back to your office occurs, it consumes a line and calling will stop if you reach the max number.  So, if you set at 1 line and a single patient transfers back to talk with your staff, then all other calls will stop until that transfer is done.  This is quite useful if your office only has 1 staff member answering phone calls. 

Default = Use all possible lines set in your Organization (Admin > Organization)  

Learn about the Phone Lines setting in your Organization in this related article:

https://1800notify.zendesk.com/hc/en-us/articles/360056465552

 

 

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