Understanding Phone Call Re-Tries and Busy No Answer

THREE RETRIES AFTER WAITING 15 MINUTES BETWEEN EACH

When we call a phone number to deliver a message, our system will wait about 8 rings for a person or answering machine / voice mail to pick up the phone.

If a person or answering machine does not pick up, then we stop trying and wait 15 minutes (we could wait shorter or longer time, if you choose).

FIRST RETRY: After the 15 minute waiting period, we then ring the phone number again.

If a person or answering machine does not pick up, then we stop trying and wait 15 minutes (we could wait shorter or longer time, if you choose).

SECOND RETRY: After the 15 minute waiting period, we then ring the phone number again.

If a person or answering machine does not pick up, then we stop trying and wait 15 minutes (we could wait shorter or longer time, if you choose).

THIRD AND FINAL RETRY: After the 15 minute waiting period, we then ring the phone number again.

If no one answers within 8 rings, or a voice mail / ans. machine does not pickup - we mark the number as BUSY OR NO ANSWER and stop trying.

WHAT BUSY OR NO ANSWER MEANS

Usually a BUSY OR NO ANSWER status means that the phone number is not correct for this patient.  It could also mean that they have no-voice mail or answering machine on their phone (rarely the case).

WHAT HAPPENS WITH CALL WAITING

If a person has CALL WAITING enabled on their phone, every time our system calls them they will hear the BEEP or CLICK announcing another call is coming in.  

If the person does not flip over to answer the call, usually the call will go to their voice mail.  If they do not have voice mail enabled, then we will stop ringing the phone after 8 rings, wait 15 min and re-try the number.  If the person is on the same or another call, they will again see us trying to call them.  This is the normal RETRY.  

 

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