Autopay By Phone Statuses and Their Meaning (Auto Pay, IVR)

If you have enabled Autopay by Phone on your 1-800 Notify account, you will be seeing some different statuses on your call reports.  This article will help explain what these new status messages mean.

 Status Message     Meaning     Next Steps / Follow-Up   
Autopay completed  A successful credit card payment was completed  The amount will be deposited in your bank account and you will see the same amount in IVR channel on your InstaMed report.
Autopay authenticated
 The person verified their identity (usually with date of birth) - but then stopped the process without trying to enter their card info.
Your staff might want to contact this person to ask if they have further questions about their account.
Autopay attempted

The person verified themselves, heard the amount owed, started to make payment but did not complete for some reason (did not enter a complete valid credit card number or did not enter the expiration date, etc)

Your staff might want to contact this person to ask if they have further questions about their account or setup alternative payment arrangements.
Autopay general failure  The person verified themselves, heard the amount owed, entered all their CC info, but the payment failed for some reason like expired card, insufficient credit, etc.  Your staff might want to contact this person to ask if they have further questions about their account or setup alternative payment arrangements.
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