If you have enabled Autopay by Phone on your 1-800 Notify account, you will be seeing some different statuses on your call reports. This article will help explain what these new status messages mean.
| Status Message | Meaning | Next Steps / Follow-Up |
|---|---|---|
| Autopay success | The payment was successfully completed. | The amount will be deposited in your bank account and you will see the same amount on your Payment Processor report. |
| Autopay authenticated | The person verified their identity (usually with date of birth) - but then stopped the process without trying to enter their card info. |
Your staff might want to contact this person to ask if they have further questions about their account. |
| Autopay attempted |
The person verified themselves, heard the amount owed, started to make payment but did not complete for some reason (did not enter a complete valid credit card number or did not enter the expiration date, etc) |
Your staff might want to contact this person to ask if they have further questions about their account or setup alternative payment arrangements. |
| Autopay general failure | The person verified themselves, heard the amount owed, entered all their CC info, but the payment failed for some reason like expired card, insufficient credit, etc. | Your staff might want to contact this person to ask if they have further questions about their account or setup alternative payment arrangements. |
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