By improving appointment attendance, 1-800 Notify has played a key role in enhancing clinical operations while improving patient care and satisfaction.

Oswego Health, a nonprofit healthcare system based in New York with over 18 locations, partnered with 1800 Notify for appointment reminders in June 2015. Tara Saya, Sr. Technical Engineer, shared why she has advocated for Oswego to stay with 1800 Notify despite competition over the last decade. She noted two main factors, “great customer service and unmatched reliability.” Tara Saya also mentioned that “1800 Notify has competitive pricing compared to other appointment reminder systems.” 

Barry Ryle, Oswego’s Vice President of Information Systems & Chief Information Officer has also enjoyed working with the 1800 Notify team. “Their dedication to customer service and dependable performance has been instrumental to our ongoing partnership. Their cost-effective solutions have been a valuable part of our patient engagement initiatives. By improving appointment attendance, 1-800 Notify has played a key role in enhancing clinical operations while improving patient care and satisfaction.”

Oswego Health uses 1800 Notify integrated with MEDITECH EHR to send phone call and text message appointment reminders.