Efficient and PCI-compliant patient phone payments are a challenge for Revenue Cycle Managers who use NextGen Systems. 1800 Notify’s Payment IVR (interactive voice response) Autopay by Phone, integrated with NextGen’s Revenue Cycle module, simplifies payment collections, boosts efficiency, and ensures PCI compliance, all while enhancing patient convenience and increasing collection rates.
See up to 20% boost in after-hours InstaMed phone payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can make secure payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without speaking to a staff member. This 24/7 self-service option improves collection rates (typically 20% of IVR payments occur nights and weekends) and reduces administrative workload, as payments are posted either in real-time or via end-of-day posting process into NextGen, ensuring accounts are always up to date.
Enhanced Security & Compliance
Security is paramount, and the 1800 Notify Payment IVR system is fully HIPAA and PCI DSS compliant, protecting sensitive patient data. Integrated with trusted payment processors like InstaMed, a JP Morgan Company, payments are processed securely, meeting the highest industry standards. Plus, it supports all account types, including pediatric and complex guarantor cases, making it versatile for any healthcare provider.
"Smart" IVR technology to allow Visibility Across Patient Accounts linked by Person Number
Some organizations have multiple NextGen practices with patients who have balances in different practices linked together by their Person Number (Medical Record Number) in NextGen. The 1800 Notify IVR uses "Smart" technology to be able to present all open balances to the guarantors who call.
Will full visibility of each of their patient balances, the caller can then choose which balance to pay. Behind the scenes, the IVR knows which merchant account to use to correctly process each payment for each practice, ensuring the funds flow into the correct bank account.
Proven Results
By streamlining payment processes and offering 24/7 convenience, NextGen Revenue Cycle Managers can boost collections, reduce administrative workload, and improve cash flow, all while enhancing patient satisfaction through seamless self-service options.
NextGen and the NextGen logo are registered trademarks of NextGen Systems Corporation.
InstaMed is a wholly owned subsidiary and a registered MSP/ISO of JPMorgan Chase Bank, N.A.
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