For Customer Service Managers who use Epic: PCI Secure 24/7 IVR Phone Payments Processed by Bluefin

       

Efficient and PCI-compliant patient phone payments are a challenge for Customer Service Managers who use Epic Systems. 1800 Notify’s Payment IVR (interactive voice response) Autopay by Phone (Listed on Epic's App Showroom: https://showroom.epic.com/Listing?id=200&returnTitle=3), integrated in real-time with Epic’s Resolute Billing module, simplifies payment collections, boosts efficiency, and ensures PCI compliance, all while enhancing patient convenience and increasing collection rates.

See up to 20% boost in after-hours Bluefin phone payments with 24/7 IVR Availability

With 1800 Notify’s Payment IVR, patients can make secure payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without speaking to a staff member. This 24/7 self-service option improves collection rates (typically 20% of IVR payments occur nights and weekends) and reduces administrative workload, as payments are posted in real-time into Epic through Epic Web Services, ensuring accounts are always up to date.

Enhanced Security & Compliance

The integration ensures full PCI DSS and HIPAA compliance, safeguarding sensitive patient data. Both Epic and Bluefin provide secure, reliable transactions that protect patient privacy.

Versatility Across Patient Accounts

Whether handling pediatric, complex guarantor, or routine patient accounts, this solution adapts to various patient profiles, improving efficiency and ensuring seamless payment collection.

Key Features - 1800 Notify Payment IVR

• Real-time guarantor authentication
• Real-time patient balance
• Real-time payment posting
• Credit / Debit / Bank Account Payments
• Save Payment Method on IVR
• Enhanced refund processing to original electronic payment method
• Hear Recent Payments
• Send Detailed Hospital Bill (PDF to MyChart or Printer Queue)
• Hear Payment Plan Details

Epic, Community Connect, MyChart, Resolute, Welcome and Willow Ambulatory are registered trademarks of Epic Systems Corporation.

Bluefin and the Bluefin logo are registered trademarks of Bluefin Payment Systems LLC