Efficient and PCI-compliant patient phone payments are a challenge for Revenue Cycle Managers using Cerner Systems. 1800 Notify’s Payment IVR (Interactive Voice Response) Autopay by Phone, integrated with Cerner’s Billing module, simplifies payment collections, boosts efficiency, and ensures PCI compliance—all while enhancing patient convenience and increasing collection rates.
See up to 20% Boost in After-Hours Bluefin Phone Payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can make secure payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without speaking to a staff member. This 24/7 self-service option improves collection rates (typically 20% of IVR payments occur nights and weekends) and reduces administrative workload, as payments are posted either in real-time or via an end-of-day posting file into Cerner, ensuring that accounts are always up to date.
Enhanced Security & Compliance
Security is paramount, and the 1800 Notify Payment IVR system is fully HIPAA and PCI DSS compliant, safeguarding sensitive patient data. Integrated with trusted payment processors like Bluefin, payments are processed securely, meeting the highest industry standards. Additionally, it supports all account types, including complex guarantor cases, making it versatile for any healthcare provider.
Posting at the Statement or Guarantor Level
The 1800 Notify Payment IVR system is versatile enough to allow payments to be posted to a specific statement or to the guarantor account level.
Proven Results
By streamlining payment processes and enhancing patient convenience, Cerner Revenue Cycle Managers can expect increased collection rates, reduced administrative burden, and an overall improvement in operational efficiency.
Cerner and the Cerner logo are registered trademarks of Cerner Corporation.
Bluefin and the Bluefin logo are registered trademarks of Bluefin Payment Systems LLC
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