Efficient and PCI-compliant patient phone payments are a challenge for Revenue Cycle Managers who use Epic Systems. 1800 Notify’s Payment IVR (Interactive Voice Response) Autopay by Phone (listed on Epic's App Showroom: Epic App Showroom Link), integrated in real-time with Epic’s Resolute Billing module, simplifies payment collections, boosts efficiency, and ensures PCI compliance, all while enhancing patient convenience and increasing collection rates.
See up to 20% boost in after-hours TrustCommerce phone payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can make secure payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without speaking to a staff member. This 24/7 self-service option improves collection rates (typically 20% of IVR payments occur during nights and weekends) and reduces administrative workload, as payments are posted in real-time into Epic through Epic Web Services, ensuring accounts are always up to date.
Enhanced Security & Compliance
Security is paramount, and the 1800 Notify Payment IVR system is fully HIPAA and PCI DSS compliant, protecting sensitive patient data. Integrated with trusted payment processors like Sphere, payments are processed securely, meeting the highest industry standards. Plus, it supports all account types, including pediatric and complex guarantor cases, making it versatile for any healthcare provider.
Proven Results
1800 Notify’s IVR payment processing using Sphere / TrustCommerce and real-time payment posting into Epic Systems is a huge win for patient satisfaction and staff!
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