Efficient and PCI-compliant patient phone payments present a significant challenge for Customer Service Managers using Cerner Systems. 1800 Notify’s Payment IVR (Interactive Voice Response) Autopay by Phone, seamlessly integrated with Cerner’s Revenue Cycle module, streamlines payment collections, boosts operational efficiency, ensures PCI compliance, and enhances patient convenience—all while driving higher collection rates.
See up to 20% Boost in After-Hours TrustCommerce Phone Payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can securely make payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without the need to speak to a staff member. This 24/7 self-service feature not only improves collection rates (with up to 20% of IVR payments occurring during nights and weekends) but also reduces administrative workload, as payments are posted either in real-time or via an end-of-day posting file into Cerner, ensuring that accounts are always up to date.
Enhanced Security & Compliance
This integration guarantees full PCI DSS and HIPAA compliance, safeguarding sensitive patient data. 1800 Notify, Cerner, and TrustCommerce provide secure, reliable transaction processing that protects patient privacy.
Versatility Across Patient Accounts
Whether managing complex guarantor or routine patient accounts, this solution is flexible, adapting to various patient profiles for improved efficiency and seamless payment collection.
Posting at the Statement or Guarantor Level
The 1800 Notify Payment IVR system is versatile enough to allow payments to be posted to a specific statement or to the guarantor account level.
Key Features - 1800 Notify Payment IVR
- Real-time guarantor authentication with the convenience of caller ID match
- Automated seamless payment posting (either real-time or using an end-of-day process)
- Accept Credit / Debit / Bank Account Payments
- Save Payment Method on IVR
- Enhanced refund processing to original electronic payment method
- Hear Recent Payments
Cerner and the Cerner logo are registered trademarks of Cerner Corporation.
TrustCommerce and the TrustCommerce logo are registered trademarks of TrustCommerce and SphereCommerce, LLC.
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