Efficient and PCI-compliant patient phone payments are a challenge for Revenue Cycle Managers using Veradigm (formerly Allscripts). 1800 Notify’s Payment IVR (Interactive Voice Response) Autopay by Phone, integrated with Veradigm's Billing module, simplifies phone payment collections, boosts efficiency, and ensures PCI compliance—all while enhancing patient convenience and increasing collection rates.
See up to 20% Boost in After-Hours TrustCommerce Phone Payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can make secure payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without speaking to a staff member. This 24/7 self-service option improves collection rates (typically 20% of IVR payments occur nights and weekends) and reduces administrative workload, as payments are posted either in real-time or using the end-of-day posting file, ensuring that accounts are always up to date.
Enhanced Security & Compliance
Security is paramount, and the 1800 Notify Payment IVR system is fully HIPAA and PCI DSS compliant, safeguarding sensitive patient data. Integrated with trusted payment processors like TrustCommerce, payments are processed securely, meeting the highest industry standards. Additionally, it supports all account types and complex guarantor cases, making it versatile for any healthcare provider.
Proven Results
By streamlining payment processes and enhancing patient convenience, Veradigm Revenue Cycle Managers can expect increased collection rates, reduced administrative burden, and an overall improvement in operational efficiency.
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