Efficient and PCI-compliant patient phone payments present a significant challenge for Customer Service Managers using NextGen Systems. 1800 Notify’s Payment IVR (Interactive Voice Response) Autopay by Phone, seamlessly integrated with NextGen’s Billing module, streamlines payment collections, boosts operational efficiency, ensures PCI compliance, and enhances patient convenience—all while driving higher collection rates.
See up to 20% Boost in After-Hours TSYS Phone Payments with 24/7 IVR Availability
With 1800 Notify’s Payment IVR, patients can securely make payments anytime—via credit card, e-check, branded health savings account card (HSA), or savings account—without the need to speak to a staff member. This 24/7 self-service feature not only improves collection rates (with up to 20% of IVR payments occurring during nights and weekends) but also reduces administrative workload, as payments are posted either in real-time or via end-of-day posting process into NextGen, ensuring that accounts are always up to date.
Enhanced Security & Compliance
This integration guarantees full PCI DSS and HIPAA compliance, safeguarding sensitive patient data. 1800 Notify, NextGen, and TSYS provide secure, reliable transaction processing that protects patient privacy.
"Smart" IVR Technology to Allow Visibility Across Patient Accounts Linked by Person Number
Some organizations have multiple NextGen practices with patients who have balances in different practices linked together by their Person Number (Medical Record Number) in NextGen. The 1800 Notify IVR uses "Smart" technology to present all open balances to the guarantors who call.
With full visibility of each of their patient balances, the caller can then choose which balance to pay. Behind the scenes, the IVR knows which merchant account to use to correctly process each payment for each practice, ensuring the funds flow into the correct bank account.
Key Features - 1800 Notify Payment IVR
- "Smart" technology to present all their various practice balances to a single caller
- Real-time guarantor authentication with the convenience of caller ID match
- Automated seamless payment posting (either real-time or using an end-of-day process)
- Accept Credit / Debit / Bank Account Payments
- Save Payment Method on IVR
- Enhanced refund processing to original electronic payment method
- Hear Recent Payments
NextGen and the NextGen logo are registered trademarks of NextGen Systems Corporation.
TSYS and the TSYS logo are registered trademarks of TSYS, a Global Payments Company.
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