1800 Notify has several new IVR clients who moved to Epic Systems and were told by consultants / others that they would not have to accept phone payments since everyone would be able to pay using Epic's MyChart portal.
"Our Customer Service Team was Overwhelmed with Phone Payments just 1 year after go-live because we no longer had a Payment IVR"
The Customer Service Team could not spend enough time with patients because they were spending hours every day simply taking payments over the phone.
"There will always be segment of patients that just wont use a patient portal like MyChart or setup auto-pay on a Payment Plan - they just want to pickup the phone and pay."
Typically about 5-12% of all patient payments happen over the phone.
Source: 1800 Notify Experience/Research.
If you have 10,000 or 15,000 patient total payments in a month, that could mean that you end up with 1,000 or 1,500 phone payments in a typical month.
Want to learn more about how easy it is to implement a 24/7 phone payment IVR system that has a return on investment of 200% or more.
We don't want your client's Customer Service team to be swamped unexpectedly when phone payments are still high volume after Epic goes live.
Contact us at info@1800notify.com or call 1-800-939-1853
Epic Systems and Hello World are registered trademarks of Epic Systems, Inc.
Comments