Is your Patient Financial Services call center overwhelmed with outbound calls to overdue guarantors in Epic?
1800 Notify provides a powerful, automated solution to streamline patient billing reminder calls and reduce call center burden.
Epic Systems Hello World - Good for Text/Email, but No Calling Capability
While Epic’s Hello World system works well for text and email reminders, it doesn’t address patients who respond better to phone calls. That’s where 1800 Notify comes in.
Solution = 1800 Notify's Automated Patient Billing Reminder Calls Integrated with Epic Systems
Our system makes automated billing reminder calls to Epic guarantors and logs results directly into Guarantor Notes—giving your team proof of outreach and enabling fast follow-up. It’s the ideal complement to your existing communication strategy and creates a better experience for both staff and patients.
The Challenge:
Healthcare call centers are under constant pressure to reach out to patients with overdue balances—especially those nearing bad debt. The volume of outbound calls can quickly outpace staffing, creating stress and missed opportunities to collect payments.
The Solution:
1800 Notify automates the entire call workflow. With seamless Epic integration, your team no longer needs to manually dial or log results. You’ll reach more patients, save staff time, and collect payments faster.
Example Billing Reminder Script:
“Hello, this is X Healthcare, we are calling with an important message for _(patient first name)_. Our records show you have a balance due on your account. If you have recently paid, we thank you and ask that you please disregard this call.
Select 1, if you would like to pay your bill now with our secure pay by phone system, (Transfers to 1800 Notify phone payment IVR to pay.)
Select 2, if you would like to discuss your bill, (Transfers to your Main Billing Customer Service # or a direct customer service queue.
Select 3, to hear this message again.
Thank you!”
This simple, respectful reminder boosts engagement and collections, without overwhelming your team.
Links to related articles:
Learn More: How it Works
Learn More: Key Benefits
Epic Systems and Hello World are registered trademarks of Epic Systems, Inc.
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