Automating billing reminder calls isn’t just about saving time, it’s about driving results and improving the patient experience.
Return on Investment (ROI)
In a recent use case:
1,750 automated calls were placed in a single morning
$1,100 collected the same day
Cost: $260
ROI: Over 400% = $4 collected for every $1 spent!
And payments continue rolling in over the following days.
Staff Time Savings
Manual reminder calls take about 1.5 minutes each. (Find phone #, Dial, talk / leave voice mail, enter notes into the system that the call / call attempt was completed and the result)
1,750 calls = 43 hours of staff time saved.
No overtime, no backlog, just better workflow.
Better for Patients
Some patients don’t respond to emails or texts. A friendly phone call can prompt immediate action, especially when they can:
Pay during the call
Speak to a real person
Resolve their bill quickly
Links to related articles:
Learn More: Overview
Learn More: How It Works
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