Automate Phone Payments. Boost Collections. Free Up Staff.
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Why 1800 Notify?
At 1800 Notify, we help organizations automate phone payments and phone billing reminders, so you can collect faster, reduce staff workload, and deliver a better customer experience.
Solution #1: Phone Payment IVRs
Streamline payments with 24/7 self-service and agent-assisted IVRs:
- 200%+ ROI within the first 2 months
- 20%+ of payments collected after hours
- Best for organizations who accept 10 or more phone payments per day.
Solution #2: Automated Phone Billing Reminders
Send timely reminders via phone calls:
- Up to $10 collected for every $1 spent
- Reaches patients who respond better to a phone reminder
- Boosts collections with minimal staff effort
More About 1800 Notify
Key Features of Our Solutions
- Credit card & e-check payments
- Stored payment methods
- Full or partial balance options
- English & Spanish language support
Trusted Vendor
1800 Notify is Triple Compliant:
- HIPAA compliant (US Laws requiring safeguards to protect sensitive health information)
- PCI DSS Level 1 compliant (highest level of credit card processing compliance)
- HITRUST r2 Certified (rigorous evaluation of 250 specific security controls
Learn more about HITRUST and view our certification letter here: https://1800notify.zendesk.com/hc/en-us/articles/34307187433357
Results That Matter
- 98%+ customer retention
- 99.95% system uptime
- 30%+ of inbound calls handled by IVR
Proven Success: Real Results from 1800 Notify
A healthcare organization implemented 1800 Notify’s Payment IVR and saw incredible results:
In less than 3 months since implementation, the IVR has handled 4000 calls and collected almost $200,000.
The healthcare organization’s Manager of Patient Financial Experience, Melissa noted,
“We felt understaffed for a while, but now with the pay-by-phone IVR our call volume is manageable, allowing our team to focus on more important projects!”
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