If you have to unexpectedly close your clinic due to weather, or any other reason, you can send an Office Closure notice from QuickEMR through 1-800 Notify.
TIP: Keep your messages more general (without a specific closure reason) so you can use them in the widest variety of situations.
Before you can send an office closure, you need to coordinate with 1-800 Notify support to make sure your clinic's office closure notice is in place. Please call 1-800-939-1853 or email email@example.com to get the process started. You can copy/paste the sample scripts below and edit them to email them to us, or just email us what you'd like in your closure notice.
Sample closure PHONE SCRIPT:
Hello, this is an important clinic closure notice from ____(clinic name)____. Unfortunately, we have to close our clinic on <appt_day> <appt_date> and you cannot be seen on this day. Please call us back at __(clinic phone #)__ the next business day to reschedule your appointment. Thank you.
Sample closure TEXT MESSAGE:
CLINIC CLOSED: ____(clinic name)____.Unfortunately, our clinic will be closed on <appt_day> <appt_date>.Please call us back at __(clinic phone #)__ the next business day to reschedule your appointment. Thank you.
Allowed hours to send (local time) - NORMAL WINDOW:
Earliest Morning Sending: 9:00 am
Latest Evening Sending: 8:00 pm
If you'd like to adjust this allowed sending time window, please let us know. We have some flexibility, but do not want to be calling/texting your patients too early in the morning or too late in the evening.
How to send your Office Closure Notice
1. From the menu, select Schedule > Reminder Calls
2. Pull up the clinic location and date for the closure.
If you already send reminders, you'll need to check the box Include Already Sent.
Select Closure from the Message Type.
Adjust the time to send
** Remember this sending time cannot be earlier than 9am or later than 8pm unless you pre-arranged this with 1-800 Notify - call 1-800-939-1853 or email firstname.lastname@example.org)
Then, Send Reminders