Locating the Name of the Voice Message and Text Message Used in a Reminder Message

In this article, we'll help you determine which Synthetic Speech Voice message and Text Message templates are used in your Reminder Message.

The example we will work with is called "Weather-Alert-To-Staff"

Locate the Reminder Message 

1. Log into your account at www.1800notify.com

2. Click on the Library tab at the top.

Click on the Reminders tab.

3. Look to see if the item is already created...

Since we are looking for a message that starts with "W" we can press the letter "W" on our keyboard to jump down to these messages.

4. Click on the message once to highlight it, then click the Modify button.

Or, double-click on the Reminder message to Modify it.

weather-locate-reminder-msg-edit.png

 

 

Locate the Phone Message Synthetic Speech Used

1. Click the Phone tab to see the synthetic speech message used when someone answers the phone.

NOTE: In the image below, you can see that if a phone number is determined to be a mobile (which is in the field called Facility Address), then a text message will be sent instead of sending the voice call.

weather-find-live-person-tts.png

You can see the name of the Synthetic speech used in the ( ) after "Say" - In this example, it's "Weather-Alert"

 

Next, you'll want to also see the synthetic speech message used when an answering machine or voice mail is detected (when our system hears the 'beep').

To do this, click the next tab over - the Ans. Mach. tab.

You can see the name of the Synthetic speech used in the ( ) after "Say" - In this example, it's also "Weather-Alert"

weather-find-ans-machine-tts.png 

 

Locate the Text Message Template Used

In order to see what Text Message template is used, click on the SMS tab.

The name in the (  ) after TextMessage is the name of the text message template used in this reminder message.

weather-text-message.png

 

 

 

 

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