Your organization uses 1-800 Notify for appointment reminders, and you might ask:
Who should be a user?
Who should be a user?
Anyone at your front desk or organization who might need to:
- See the status of the appointment reminders - Example: which patients confirmed their appointments, which patients we left voice messages for, or which patients received text messages to (but did not reply).
Related articles --
How to view results: https://1800notify.zendesk.com/hc/en-us/articles/204739189
How to interpret appt. reminder statuses: https://1800notify.zendesk.com/hc/en-us/articles/115001341031 - See which patient's phone numbers were unreachable (a person or voice mail did not pick up) after 4 retries over 45 minutes. The status = "Busy or no answer" Then your staff would need to make sure to ask that patient for their updated phone number next time they come into the office.
Related article:
Understanding Busy Retries / No Answer: https://1800notify.zendesk.com/hc/en-us/articles/115000789811 - Handle a complaint from a patient who says "I never received a call or text" and be able to log into the portal to verify that yes - they did (by seeing the delivered message) or no they did not by seeing that the phone # was bad for this patient. - or yes they did, but someone else answered the call and hung up.
Related articles:
Listening to a Phone Call Reminder: https://1800notify.zendesk.com/hc/en-us/community/posts/201904329
Listening to a Recorded Message: https://1800notify.zendesk.com/hc/en-us/articles/115000111306
Viewing a Text Message: https://1800notify.zendesk.com/hc/en-us/articles/207569853 - Handle a complaint from a patient who says "The reminder told me to arrive at 8:15a" - then your staff could login and verify that was the case by listening to the phone reminder message or viewing the text sent and see it says "8:00a" or actually says "8:15a".. critical to develop and instill confidence in the system.
Related articles - same as # 3 above.
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