IVR Dashboard (Summary Metrics)

The IVR Dashboard can be a quick way to get a snapshot of your IVR performance.

(Calls by Hour, Calls by Day, Total Dollars, Payment Rate, Authentication Rate, Transfer Rate)

1. Login to your secure portal at www.1800notify.com

2. Click on the IVR tab.  You will be in the DASHBOARD by default.

3. The Time Period shows Today by default, but you can select another period such as: Yesterday, This Week, Last Week, This Month, Last Month or a Custom period.


You see the calls and payments by hour of the day, but you can also select "Group by" Date to see total calls and payments grouped by date.  TIP: Select the Time Period = Last Month to see the entire month's data.


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