Emailed IVR Reports (Daily, Weekly, Monthly) - How to Change Email Addresses

NOTE: If you don't yet have the report tasks set up, please check out this related article:

https://1800notify.zendesk.com/hc/en-us/articles/6151253607949

 

You need Admin rights to be able to adjust these settings.  If you don't have Admin rights, please contact your 1800 Notify support team at support@1800notify.com and ask for help.


SAMPLE REPORT:  (compares the most recent period - day/week/month to the previous period)

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1. Click the ADMIN tab.

2. Click TASKS sub-tab.

3. Double-click on the specific report you wish to edit or click it once, then click MODIFY.

 

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4. In the Email box is where you adjust which email addresses receive the specific report.

Each email needs to be separated by a comma in the list.

You can simply edit them inside the system, but it's a little hard to see all the emails in the current field size (we are working on getting that field 

 

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It's currently a little hard to see all the emails in the field, so one trick to see them all is:

a. Click in the field to put the cursor in it.

b. Select them all using a "Ctrl+A"

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c. Copy them all ("Ctrl+C")

d. Open up Notepad on your computer.

e. Paste them into notepad using "Ctrl + V"

 

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f.  Then edit them on the notepad.

g.  Highlight them all and reverse the process - Ctrl+A in Notepad, Ctrl+C (copy) and then click inside the field in our system, be sure to select all again (Ctrl A), then paste (Ctrl + V).

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