Appointment Reminders - Sample Text Message Scripts

Below please find sample text message reminder scripts for appointment reminders.  

ENGLISH - NEW PATIENTS:

Welcome to ______________
<Patient first name> has an appt. on Wed Jun 13 at 10:30 AM.
Pls arr. __ min early, bring photo ID, ins. card, med. List. & co-pay or deductible.
Reply Y to confirm or call ___(your clinic phone #)____ to reschedule.
Addr: _____(your street address)____________________________
Reply STOP to opt-out.

ENGLISH - ESTABLISHED PATIENTS:

___________________ Reminder:
<Patient first name> has an appt. on Wed Jun 13 at 10:30 AM.
Reply Y to confirm or call ___(your clinic phone #)____ to reschedule.
Reply STOP to opt-out.

BI-LINGUAL TEXT - English and Spanish together.

(NAME OF CLINIC)
Your appt is <appt_day_short> <appt_date_mmmdd> at <appt_time_h_min_am>|
Su cita es <appt_ddt_sms_spanish>
Reply/Resp. Y/Si to Confirm
Call/llame (phone number) to chg/cancel.
Resp STOP to opt-out.

BI-LINGUAL TEXT - Spanish then English sequentially.

<Patient name> tiene una cita el (day) (date) a las (time)
Resp Si para confirmar, llame (tel number) para cambiar.
<Patient name> has an appt. on (day) (date) at (time)
Reply Y to confirm call (tel number) to change.
Resp STOP to opt-out.

 

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Appointment Reminder - Sample Phone Call Scripts

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