Troubleshooting
Login Problems
Compatible Systems
Fully Integrated Systems
Exporting Files from Your System
- NextGen Office Billing Reminder Texts or Calls / Accounts Receivable Statement - Analysis Grid
- Appointment Reminder Texts and Calls with NextGen (NextGen-T-D_F)
- e-MDs Annual Well Woman Recalls (Call or Text Message)
- Patient Appointment Manager (from ABS) Appointment Reminders (Call or Text)
- StreamLane EHR Patient Recall / Patient Re-Activation Reminders (Call, Text Message, or Email) for Annual Vision Exam
- StreamLane EHR Appointment Reminders (Call, Text Message, or Email)
New User Interface / Secure Portal
Reminder Messages
Uploading Files to Send Messages
Job Results and Reports
Email Messages
Text Messages (SMS)
Phone Calls
Customizing Your View
Search
Passwords and Security
General
Press
Press Releases
Getting Started
Sample Scripts
- Appointment Reminder Scripts - Bilingual English - Spanish (Phone Call and Text Message)
- Sample Script - Other Billing Related Matters
- Sample Script - Billing Reminder / Past Due Balance Reminder Call
- Missed Appointment - Sample Call and Text Message
- Appointment Reminders - Sample Email Template
- Appointment Reminders - Sample Text Message Scripts
General
TECHNICAL
Customer Service (Internal Use)
General Interest
- ★ Login Fails Microsoft Windows 10 Edge Browser (Unsafe Download Warning)
- ★ Login Fails Firefox Browser (Unsafe Download Warning)
- ★ Login Fails Internet Explorer (Unsafe Download Question)
- ★ Login Fails Safari Web Browser (Apple Safari) Unsafe Download Question
- ★ Login Fails Google Chrome (Blank Screen, Adobe Flash Logo)
- How to Generate an IVR Allocation Report (if you have multiple IVRs in separate accounts)
Tips and Tricks
- Adding a new Text Message Reminder by Copying another Message
- Adjusting Phone Lines for a Single Message (Speed of Calls)
- Allowing a Message to be sent before 9am or after 8pm (earlier or later, allowed sending times)
- Allscripts Sunrise RIS Radiology Information System Appointment Reminder Calls and Texts
- Appointment Reminder Calls or Text Messages for NextGen (Excel Export XLSX)
- Appointment Reminder Results Statuses and Meanings
Announcements
- ★ Login Fails? Try this Link First
- Eyefinity OfficeMate (Office Mate) Appointment Reminder Calls and Texts (Excel XLS format)
- How to Change Your Payment Method on File (Credit Card Expires, Change Credit Card, Change Bank Account)
- Finding an Incorrect Phone Number or Wrong Number for a Patient and Correcting It
- Easily Notify Wait List Patients of an Opening (With live transfer and option to request removal)
- Epic Systems Appointment Reminders (Call, Text or Email) - Run Custom Report with Pre-Set Dates