Single Sign On - SSO
Set Up Single Sign On (SSO)
User Interface - Secure Portal
AUDIT TRAIL
TASK SCHEDULER
Notification List
Job List
NEW FEATURES RELEASED
Reminder Messages
- How to Control and Set Client Preferred Contact Settings in Credible
- Allowing the Job to Start Outside Normal Times (before 9a or after 8p)
- Parent - Child or Member - Group Member Reminder Messages (Several Locations, but a Single Upload File)
- How to Send a Broadcast Reminder Message / Upload a Name and Phone List
- Locating the Name of the Voice Message and Text Message Used in a Reminder Message
Uploading Files to Send Messages
IVR Autopay by Phone
- Automated Emailed IVR Reports (Daily, Weekly, Monthly) - How to Create Them
- Creating an IVR Report using Downloaded Call Log Data
- Emailed IVR Reports (Daily, Weekly, Monthly) - How to Change Email Addresses
- How to Generate an IVR Date Range Comparison Report
- How to Generate an IVR Date Range Report
- IVR Benchmark Data
Job Results and Reports
Email Messages
Text Messages (SMS)
- Required SMS Text Opt-In Compliance Language for 1-800 Notify - Messaging Use Policy
- How to Generate a Sample Text Message and Send It
- How to View/Edit a Text Message Template
- Find and View a Text Message sent out
- Create a New Text Message
- Do Not Call / Do Not Text / Do Not Email - Your Staff Controls (Opt-In or Opt-Out with Contacts Tab)
Phone Calls
Customizing Your View
Search
Passwords and Security
- Two-Factor Authentication (2FA) with 1800 Notify for Administrators
- Getting Started with Two-Factor Authentication (2FA)
- Security User ACCESS GROUPS (add or edit)
- How to Add a New User to your Account
- How to Create a Secure Password You Can Remember
- 1-800 Notify Security White Paper
General
Troubleshooting
SFTP connection troubleshooting
Login Problems
Press and News
Press Releases
Blog
PROTECT WORKERS
AUTOMATION
Wellness
Compatible Systems
Fully Integrated Systems
Exporting Files from Your System
- eClinicalWorks Billing Reminders using the Patient Balance Aging Report (eCW)
- Appointment Reminders for inSync Healthcare Solutions patients
- How to Export a NextGen Daily Account Summary Report to use for a Payment IVR system
- Automated Appointment Reminders with NextGen and 1-800 Notify (Excel XLS)
- NextGen Office Billing Reminder Texts or Calls / Accounts Receivable Statement - Analysis Grid
- Appointment Reminder Texts and Calls with NextGen (NextGen-T-D_F)
Getting Started
Sample Scripts
- Appointment Reminder Scripts - Bilingual English - Spanish (Phone Call and Text Message)
- Sample Script - Other Billing Related Matters
- Sample Script - Billing Reminder / Past Due Balance Reminder Call
- Missed Appointment - Sample Call and Text Message
- Appointment Reminders - Sample Email Template
- Appointment Reminders - Sample Text Message Scripts
General
TECHNICAL
Customer Service (Internal Use)
General Interest
- Cannot Send Temp Password (User email not found Error)
- TCPA / FCC Update to Regulations - Jan. 13, 2023
- Pharmacy Qlick-to-Pay App Documentation (For use with Epic Willow Ambulatory System by 1800 Notify, Epic App Market Contributor)
- Pharmacy Qlick-to-Pay App Privacy Policy
- (Old version) QuickEMR v7 instructions
- Call or Text us when you arrive for your appointment (COVID-19)
Tips and Tricks
- Allowing a Message to be sent before 9am or after 8pm (earlier or later, allowed sending times)
- Allscripts Sunrise RIS Radiology Information System Appointment Reminder Calls and Texts
- Appointment Reminder Calls or Text Messages for NextGen (Excel Export XLSX)
- Appointment Reminder Results Statuses and Meanings
- Automating Your Data Feed to 1-800 Notify (SQL Query & Interface Engine)
- CollaborateMD Appointment Reminders (Call or Text Message) Collaborate MD
Announcements
- Service Agreement - Terms and Conditions of Use
- Eyefinity OfficeMate (Office Mate) Appointment Reminder Calls and Texts (Excel XLS format)
- How to Change Your Payment Method on File (Credit Card Expires, Change Credit Card, Change Bank Account - PaySimple)
- Finding an Incorrect Phone Number or Wrong Number for a Patient and Correcting It
- Easily Notify Wait List Patients of an Opening (With live transfer and option to request removal)
- Epic Systems Appointment Reminders (Call, Text or Email) - Run Custom Report with Pre-Set Dates