Getting Started
Sample Scripts
- Sample Script - Other Billing Related Matters
- Sample Script - Billing Reminder / Past Due Balance Reminder Call
- Missed Appointment - Sample Call and Text Message
- Appointment Reminders - Sample Email Template
- Appointment Reminders - Sample Text Message Scripts
- Appointment Reminders - Sample Phone Call Scripts
General
TECHNICAL
Customer Service (Internal Use)
General Interest
- ★ Login Fails Microsoft Windows 10 Edge Browser (Unsafe Download Warning)
- ★ Login Fails Firefox Browser (Unsafe Download Warning)
- ★ Login Fails Internet Explorer (Unsafe Download Question)
- ★ Login Fails Safari Web Browser (Apple Safari) Unsafe Download Question
- ★ Login Fails Google Chrome (Blank Screen, Adobe Flash Logo)
- Troubleshooting Transfers to IVR Autopay by Phone (DTMF Detection, Lag, etc.)
Tips and Tricks
- Adding a new Text Message Reminder by Copying another Message
- Adjusting Phone Lines for a Single Message (Speed of Calls)
- Allowing a Message to be sent before 9am or after 8pm (earlier or later, allowed sending times)
- Allscripts Sunrise RIS Radiology Information System Appointment Reminder Calls and Texts
- Appointment Reminder Calls or Text Messages for NextGen (Excel Export XLSX)
- Appointment Reminder Results Statuses and Meanings
Announcements
- ★ Login Fails? Try this Link First
- Eyefinity OfficeMate (Office Mate) Appointment Reminder Calls and Texts (Excel XLS format)
- How to Change Your Payment Method on File (Credit Card Expires, Change Credit Card, Change Bank Account)
- Finding an Incorrect Phone Number or Wrong Number for a Patient and Correcting It
- Easily Notify Wait List Patients of an Opening (With live transfer and option to request removal)
- Epic Systems Appointment Reminders (Call, Text or Email) - Run Custom Report with Pre-Set Dates