Self Service IVR (24/7 PCI Compliant Phone Payment System)
Self Service IVR (24/7 PCI Compliant Phone Payment System)
- For Revenue Cycle Managers who use Epic: PCI Secure 24/7 IVR Phone Payments Processed by Waystar
- For Customer Service Managers who use Epic: PCI Secure 24/7 IVR Phone Payments Processed by Waystar
- For Customer Service Managers who use Veradigm: PCI Secure 24/7 IVR Phone Payments Processed by TSYS
- For Customer Service Managers who use Cerner: PCI Secure 24/7 IVR Phone Payments Processed by TSYS
- For Revenue Cycle Managers who use Cerner: PCI Secure 24/7 IVR Phone Payments Processed by TSYS
- For Revenue Cycle Managers who use NextGen: PCI Secure 24/7 IVR Phone Payments Processed by TSYS
Agent-Assisted IVR (PCI Compliant Phone Payment System) DTMF Masking Alternative
Agent-Assisted IVR (PCI Compliant Phone Payment System) DTMF Masking Alternative
Payment IVR
IVR IMPORTS (SFTP)
Single Sign On - SSO
Set Up Single Sign On (SSO)
User Interface - Secure Portal
AUDIT TRAIL
TASK SCHEDULER
Notification List
Job List
NEW FEATURES RELEASED
Reminder Messages
- How to Control and Set Client Preferred Contact Settings in Credible
- Allowing the Job to Start Outside Normal Times (before 9a or after 8p)
- Parent - Child or Member - Group Member Reminder Messages (Several Locations, but a Single Upload File)
- How to Send a Broadcast Reminder Message / Upload a Name and Phone List
- Locating the Name of the Voice Message and Text Message Used in a Reminder Message
Uploading Files to Send Messages
IVR Autopay by Phone
- Analyzing IVR Downloaded Call Log Data in Excel
- Automated Emailed IVR Reports (Daily, Weekly, Monthly) - How to Create Them
- Creating an IVR Report using Downloaded Call Log Data
- Emailed IVR Reports (Daily, Weekly, Monthly) - How to Change Email Addresses
- How to Download IVR Call Logs in a Comma Separated Variable file format for a Spreadsheet
- How to Generate an IVR Date Range Comparison Report
Job Results and Reports
Email Messages
Text Messages (SMS)
- Required SMS Text Opt-In Compliance Language for 1-800 Notify - Messaging Use Policy
- How to Generate a Sample Text Message and Send It
- How to View/Edit a Text Message Template
- Find and View a Text Message sent out
- Create a New Text Message
- Do Not Call / Do Not Text / Do Not Email - Your Staff Controls (Opt-In or Opt-Out with Contacts Tab)
Phone Calls
Customizing Your View
Search
Passwords and Security
- Two-Factor Authentication (2FA) with 1800 Notify for Administrators
- Getting Started with Two-Factor Authentication (2FA)
- Security User ACCESS GROUPS (add or edit)
- How to Add a New User to your Account
- How to Create a Secure Password You Can Remember
- 1-800 Notify Security White Paper
General
- How to hard refresh your / clear browser cache to make sure you're looking at the latest version of 1800 Notify's portal
- How to create your 1800 Notify payment portal account (PaySimple)
- How do you know when a message (call, text, or email) was sent out?
- What do all those Action Icons mean?
- Where is my Account Number?
- How to verify you are on the correct portal version running on Amazon / AWS
Troubleshooting
SFTP connection troubleshooting
Login Problems
Press and News
Success Stories
- Oswego Health uses 1800 Notify integrated with MEDITECH EHR to send appointment reminders.
- By improving appointment attendance, 1-800 Notify has played a key role in enhancing clinical operations while improving patient care and satisfaction.
- Outstanding customer service and system reliability are the reasons why this healthcare system has chosen to use 1800 Notify’s appointment reminder service for 10 years!
- Patients can now log into Epic Systems’s online portal, MyChart, and see their IVR payment posted in real-time.
- Auto-posting to Epic Systems through InstaMed (J.P. Morgan Healthcare Payments) eliminated an extra portal making it easier for our accounting team!
- 1800 Notify’s IVR payment processing using InstaMed (J.P. Morgan Healthcare Payments) and real-time payment posting into Epic Systems is a huge win for patient satisfaction and staff!
Press Releases
- Press Release: 1-800 Notify Provides an Automation Solution to Keep Medical Staff Working, Patients Happy, and Calendars Filled
- Press Release: 1-800 Notify Helps Epic Customers Achieve Significant Benefits With a Hybrid IVR Phone Payment System Available in the Epic App Orchard
- Real-time Integrated Phone Payment IVR System from 1-800 Notify with Epic Systems (App Orchard Contributor)
Blog
PROTECT WORKERS
Protecting Essential Workers: How Automation Workflow Increases Efficiency
Automation Helps Essential Healthcare Workers Through COVID-19AUTOMATION
5 Ways To Improve Workflow Through AutomationWellness
Strategies for Helping with BurnoutCompatible Systems
Fully Integrated Systems
Exporting Files from Your System
- NextGen Enterprise Billing Reminder Text (Pay by Link) or Call
- eClinicalWorks Billing Reminders using the Patient Balance Aging Report (eCW)
- Appointment Reminders for inSync Healthcare Solutions patients
- How to Export a NextGen Daily Account Summary Report to use for a Payment IVR system
- Automated Appointment Reminders with NextGen and 1-800 Notify (Excel XLS)
- NextGen Office Billing Reminder Texts or Calls / Accounts Receivable Statement - Analysis Grid
Getting Started
Sample Scripts
- Appointment Reminder Scripts - Bilingual English - Spanish (Phone Call and Text Message)
- Sample Script - Other Billing Related Matters
- Sample Script - Billing Reminder / Past Due Balance Reminder Call
- Missed Appointment - Sample Call and Text Message
- Appointment Reminders - Sample Email Template
- Appointment Reminders - Sample Text Message Scripts
General
TECHNICAL
Customer Service (Internal Use)
General Interest
- How to Enable (or Re-enable) Google Calendar Appointment Reminders
- Cannot Send Temp Password (User email not found Error)
- TCPA / FCC Update to Regulations - Jan. 13, 2023
- TCPA (Telephone Consumer Protection Act) Rules
- Pharmacy Qlick-to-Pay App Privacy Policy
- (Old version) QuickEMR v7 instructions
Tips and Tricks
- Allowing a Message to be sent before 9am or after 8pm (earlier or later, allowed sending times)
- Allscripts Sunrise RIS Radiology Information System Appointment Reminder Calls and Texts
- Appointment Reminder Calls or Text Messages for NextGen (Excel Export XLSX)
- Appointment Reminder Results Statuses and Meanings
- Automating Your Data Feed to 1-800 Notify (SQL Query & Interface Engine)
- CollaborateMD Appointment Reminders (Call or Text Message) Collaborate MD
Announcements
- Service Agreement - Terms and Conditions of Use
- Eyefinity OfficeMate (Office Mate) Appointment Reminder Calls and Texts (Excel XLS format)
- How to Change Your Payment Method on File (Credit Card Expires, Change Credit Card, Change Bank Account - PaySimple)
- Finding an Incorrect Phone Number or Wrong Number for a Patient and Correcting It
- Easily Notify Wait List Patients of an Opening (With live transfer and option to request removal)
- Epic Systems Appointment Reminders (Call, Text or Email) - Run Custom Report with Pre-Set Dates