Appointment Reminders - Sample Phone Call Scripts

 

Below is a sample phone call reminder script.  

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Caller ID / Transfer To phone #: ________

SAMPLE APPOINTMENT REMINDER

Hello, this is ___(name of your clinic)____ with an appointment reminder for (patient first name) Your appointment is scheduled on (day) (date) at (time).  Please remember to bring your updated insurance cards, photo ID, an updated medication list and any co-pay.

If APPT TYPE = NEW PATIENT:

Please arrive __ minutes early to complete your new patient paperwork. We are located ____(location as described to patients on phone)________.

Ending for when a Person Answers:

Please press 1 to confirm your appointment, press 2 to be connected to our office to reschedule or press 3 to hear the message again.  If you know you are coming, please press 1 before you hang up.  Thank you and we look forward to seeing you.

Ending for an Answering Machine:

If you need to change or cancel your appointment, please call us at __(Your Main Phone Number)__ again, that’s __(Your Main Phone Number)__. Thank you and we look forward to seeing you.

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