Efficient, PCI-compliant payment processing is essential for healthcare organizations managing prepayments, copayments, preregistration fees, and other patient financial interactions. 1800 Notify’s Agent-Assisted IVR, and Instamed integrated with Epic, provide secure, seamless payment solutions that improve patient experience and operational efficiency.
Valid alternative to more expensive and complex DTMF-Masking solutions
Your agents will never hear PCI sensitive credit card details because your staff transfers the caller to the Agent-Assisted IVR and hangs up before the caller enters their card information.
- Implement in just weeks rather than months.
- Save up to 75% compared to DTMF-Masking implementations.
Agent-Assisted Phone Payments for Prepay/Prereg Managers
1800 Notify’s Agent-Assisted IVR, processed by Instamed, enables live agents to assist patients with secure phone-based payments, including prepayments, copayments, and preregistration fees. Payments are posted in real time to Epic, reducing administrative tasks. Benefits include:
- Real-time updates to Epic accounts.
- Flexible payment options (credit/debit, e-checks, HSAs).
- Full PCI DSS and HIPAA compliance.
Enhanced Security & Compliance
Full PCI DSS and HIPAA compliance, safeguarding sensitive patient data. The integration with Epic offers secure, reliable transactions to protect patient privacy.
Simplified Prepayment & Registration
The system simplifies collecting prepayments and preregistration fees by offering flexible payment options and real-time updates. This reduces administrative burden and enhances both patient and staff experiences.
Versatility Across Patient Accounts
1-800 Notify’s solution adapts to various patient profiles, from pediatric to complex guarantor accounts, improving efficiency and streamlining payment collection.
Key Features of 1800 Notify IVR
- Supports 1, 2, 3 or 4 separate visit prepayments on a single call.
- Innovative flexible pay by phone now and pay by phone later options.
- Instant payment posting of prepay and copays in Epic to the correct visit.
- Refunds can be to the original credit card payment method in Epic Hyperspace.
- Multiple payment methods (credit, debit, bank accounts).
Agent-Assisted IVR's simplify payment collection, reducing staff workload while ensuring compliance. Integrated with Epic, these solutions improve financial accuracy, cash flow, and patient satisfaction.
Epic Systems, Epic Hyperspace, and the Epic Systems logo are registered trademarks of Epic Systems Corporation.
Instamed and the Instamed logo are registered trademarks of Instamed
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