Agent-Assisted IVR Phone Payments for Prepay/Prereg Managers Using Cerner, Processed by Waystar

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Efficient, PCI-compliant payment processing is essential for healthcare organizations managing prepayments, copayments, preregistration fees, and other patient financial interactions. 1800 Notify’s Agent-Assisted IVR, integrated with Cerner, provides secure, seamless payment solutions that improve patient experience and operational efficiency.

Valid Alternative to Expensive and Complex DTMF-Masking Solutions

Your agents will never hear PCI-sensitive credit card details because your staff transfers the caller to the Agent-Assisted IVR and hangs up before the caller enters their card information.

  • Implement in just weeks rather than months.
  • Save up to 75% compared to DTMF-Masking implementations.

Agent-Assisted Phone Payments for Prepay/Prereg Managers

1800 Notify’s Agent-Assisted IVR, processed by Waystar and integrated with Cerner, enables live agents to assist patients with secure phone-based payments, including prepayments, copayments, and preregistration fees. Payments are posted to Cerner by the end of the day, reducing administrative tasks.

Benefits include:

  • End-of-day updates to Cerner accounts.
  • Flexible payment options (credit/debit, e-checks, HSAs).
  • Full PCI DSS and HIPAA compliance.

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Enhanced Security & Compliance

Full PCI DSS and HIPAA compliance, safeguarding sensitive patient data. The integration with Cerner and Waystar ensures secure, reliable transactions to protect patient privacy.

Simplified Prepayment & Registration

The system simplifies collecting prepayments and preregistration fees by offering flexible payment options and end-of-day updates. This reduces administrative burden and enhances both patient and staff experiences.

Versatility Across Patient Accounts

1800 Notify’s solution adapts to various patient profiles, from pediatric to complex guarantor accounts, improving efficiency and streamlining payment collection.

Key Features of 1800 Notify IVR

  • Innovative pay by phone now and pay by phone later options.
  • Allows callers to securely enter credit card details without your staff hearing them.
  • Multiple payment methods: credit, debit, and bank accounts.

Agent-Assisted IVR simplifies payment collection, reducing staff workload while ensuring compliance. Integrated with Cerner and processed by Waystar, these solutions improve financial accuracy, cash flow, and patient satisfaction.

Cerner and the Cerner logo are registered trademarks of Cerner Corporation.
Waystar and the Waystar logo are registered trademarks of Waystar.

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