Missed Appointment - Sample Call and Text Message

Below is a sample phone call and text message for when a patient misses an appointment.  These are typcially sent the next working day after the patient missed their appointment.  Usually, you mark a "NO-SHOW" in your scheduling system and then when you send us yesterday's schedule, our system can see the "NO-SHOW" statuses and only send notices to those patients.

We can auto-detect a valid mobile phone and will send a text message reminder to that mobile phone, if you desire.

All landline phones (as we determine with our database) will receive phone calls.

 

Caller ID / Transfer To phone #: ________ (your clinic phone #)

PHONE CALL:  SAMPLE MISSED APPOINTMENT NOTICE

Hello, is a missed appointment notice from  ___(name of your clinic)____.  Our records show that (patient first name) missed your appointment on (day) (date).  Your healthcare is important to us and we'd like to get you re-scheduled as soon as possible. 

Ending for when a Person Answers:

Please press 2 to be connected to our office to reschedule now, or you may call us back at ____(your main phone number}____ during working hours.  Thank you.

Ending for an Answering Machine:

Please call us to get re-scheduled soon at ____(your main phone number)____ during working hours.  Thank you.

 

TEXT MESSAGE:  SAMPLE MISSED APPOINTMENT NOTICE

(Name of your clinic) Missed Appointment Notice
<name> recently missed an appt. on <appt_day> <appt_date>
Please call us at <office_phone> to get re-scheduled soon.
Thank you.

 

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