Below is a sample phone call and text message for when a patient misses an appointment. These are typcially sent the next working day after the patient missed their appointment. Usually, you mark a "NO-SHOW" in your scheduling system and then when you send us yesterday's schedule, our system can see the "NO-SHOW" statuses and only send notices to those patients.
We can auto-detect a valid mobile phone and will send a text message reminder to that mobile phone, if you desire.
All landline phones (as we determine with our database) will receive phone calls.
Caller ID / Transfer To phone #: ________ (your clinic phone #)
PHONE CALL: SAMPLE MISSED APPOINTMENT NOTICE
Hello, is a missed appointment notice from ___(name of your clinic)____. Our records show that (patient first name) missed your appointment on (day) (date). Your healthcare is important to us and we'd like to get you re-scheduled as soon as possible.
Ending for when a Person Answers:
Please press 2 to be connected to our office to reschedule now, or you may call us back at ____(your main phone number}____ during working hours. Thank you.
Ending for an Answering Machine:
Please call us to get re-scheduled soon at ____(your main phone number)____ during working hours. Thank you.
TEXT MESSAGE: SAMPLE MISSED APPOINTMENT NOTICE
(Name of your clinic) Missed Appointment Notice
<name> recently missed an appt. on <appt_day> <appt_date>
Please call us at <office_phone> to get re-scheduled soon.