Sample Script - Billing Reminder / Past Due Balance Reminder Call

HOW TO EDIT: In order to edit them, you can copy these into the body of an email, edit and send back to us at  support@1800notify.com

SPANISH AVAILABLE: Once you finalize your English scripts, we can work with you to translate and record the Spanish version of the messages.  Just let us know if you need Spanish. 

SIMPLE OR COMPLEX - UP TO YOU: You can be as simple or complicated on each of the scripts depending on what you are trying to accomplish and your particular needs. For example, we have some clients that just use a single script with no variations and very few buttons to press.  They might just have "press 2 to pay with a credit card or if you have questions" and nothing else. 

 

 

BILLING REMINDER -- CAN BE USED TO REPLACE A SECOND MAILED STATEMENT 

When Delivered:   Instead of Sending the Second Statement or 1 week after 2nd statement arrives at patient’s home

We recommend skipping mailing the 2nd Statement - save yourself 50-70 cents and use just part of that savings to make 3 phone calls - save money and reach the patient in a more effective manner - a personal phone call.

VERSION FOR WHEN A PERSON ANSWERS THE PHONE: 

Hello, this is the billing office of ____(billing client name)’s___ calling.  [Para español, oprima nueve.]  We are calling with an important message for ___(patient name)_____. Our records show you have a balance due on your account.  If you have just paid your account, we thank you and ask that you please disregard this call.

If you would like to pay this securely now with a credit card or e-check and our autopay by phone system, please press 4 now.   If you have questions about your account, a change in insurance, or would like to discuss a payment plan, please press 6.  Please press 3 to hear this message again. Thank you.

VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:

Hello, this is the billing office of ____(billing client name)’s___ calling.  [Este mensaje se repetirá en español - this message repeats in Spanish]  We are calling to with the second billing reminder message for ___(patient name)_____.    

If you would like to pay your account with a credit card or e-check, have questions about your account, a change in insurance, or would like to discuss a payment plan,  please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday.  Thank you.

[Insert Spanish Answering Machine version here]

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FINAL REMINDER FOR PRE-COLLECTIONS - SEND AFTER FINAL STATEMENT IS MAILED

When Delivered:   About a week after the final statement arrives at the patient location.

VERSION FOR WHEN A PERSON ANSWERS THE PHONE: 

Hello, this is the billing office of ____(billing client name)___ calling. [Para español, oprima nueve.]  We are calling with the final reminder for ___(Patient’s first and last name)__.  Your account is at risk of being sent to a collection agency.  We want to avoid this with your help.  If you have just paid your account, we thank you and ask that you please disregard this call.

If you would like to pay this securely now with a credit card or e-check and our autopay by phone system, please press 4 now.   If you have questions about your account, a change in insurance, or would like to discuss a payment plan, please press 6.  Please press 3 to hear this message again. Thank you.

VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:

Hello, this is the billing office of ____(billing client name)___ calling. [Este mensaje se repetirá en español - this message repeats in Spanish]   We are calling with the final reminder for ___(Patient’s first and last name)__.  It is very important that you contact us today about your account.

If you would like to pay your account with a credit card or e-check, have questions about your account, a change in insurance, or would like to discuss a payment plan,  please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday.  Thank you.

[Insert Spanish Answering Machine version here]

 

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