MAIL IS RETURNED AS UN-DELIVERABLE
RETURNED MAIL SCRIPT - USE WHEN MAIL IS RETURNED
Used whenever you mailed something to the patient but it was returned to your location as undeliverable.
VERSION FOR WHEN A PERSON ANSWERS THE PHONE:
Hello, this is the billing office of ____(billing client name)___ calling [Para español, oprima nueve.] We are calling to let you know that we tried to reach ___(Patient’s first and last name)__by mail, but our correspondence was returned as undeliverable.
Please press 2 to be connected to our billing office so we may update our records with your new address. Please press 3 to hear this message again. Thank you.
VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:
Hello, this is the billing office of ____(billing client name)___ calling [Este mensaje se repetirá en español - this message repeats in Spanish] We are calling to let you know that we tried to reach ___(Patient’s first and last name)__by mail, but our correspondence was returned as undeliverable.
In order to give us your new mailing address, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday. Thank you.
[Insert Spanish Answering Machine version here]
======================
ENDORSE AND SEND A CHECK
USE WHEN YOU KNOW A PATIENT HAS RECEIVED A PAYMENT CHECK DIRECTLY FROM THE INSURANCE COMPANY AND YOU WANT THEM TO ENDORSE AND SEND IT.
VERSION FOR WHEN A PERSON ANSWERS THE PHONE:
Hello, this is the billing office of ____(billing client name)___ calling [Para español, oprima nueve.] We are calling to let you know that you may have recently received a payment check from your insurance company. We ask that you endorse the back of the check by writing _________________ and signing it. Then please mail it so us at ______(address)_______________.
Please press 2 to be connected to our billing office if you have any questions about this. Please press 3 to hear this message again. Thank you.
VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:
Hello, this is the billing office of ____(billing client name)___ calling. [Para español, oprima nueve.] We are calling to let you know that you may have recently received a payment check from your insurance company. We ask that you endorse the back of the check by writing _________________ and signing it. Then please mail it so us at ______(address)_______________.
If you have any questions, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday. Thank you.
[Insert Spanish Answering Machine version here]
===========================
ELIGIBILITY VERIFICATION
USE WHEN YOU WANT TO VERIFY ELIGIBILITY OF A PARTICULAR PATIENT.
VERSION FOR WHEN A PERSON ANSWERS THE PHONE:
Hello, this is ____(billing client name)’s___ billing office calling. We are calling to ask you to fax us a copy of the front and back of your insurance card and _________________ to verify eligibility. Please fax your information to us at _____(fax number)_____.
Please press 2 to be connected to our billing office if you have any questions about this. Please press 3 to hear this message again. Thank you.
VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:
Hello, this is ____(billing client name)’s___ billing office calling. We are calling to ask you to fax us a copy of the front and back of your insurance card and _________________ to verify eligibility. Please fax your information to us at _____(fax number)_____.
If you have any questions, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday. Thank you.
[Insert Spanish Answering Machine version here]
Comments