Sample Script - Other Billing Related Matters

MAIL IS RETURNED AS UN-DELIVERABLE

 

RETURNED MAIL SCRIPT - USE WHEN MAIL IS RETURNED

Used whenever you mailed something to the patient but it was returned to your location as undeliverable.

VERSION FOR WHEN A PERSON ANSWERS THE PHONE: 

Hello, this is the billing office of ____(billing client name)___ calling [Para español, oprima nueve.] We are calling to let you know that we tried to reach ___(Patient’s first and last name)__by mail, but our correspondence was returned as undeliverable.

Please press 2 to be connected to our billing office so we may update our records with your new address. Please press 3 to hear this message again. Thank you.

VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:

Hello, this is the billing office of ____(billing client name)___ calling [Este mensaje se repetirá en español - this message repeats in Spanish] We are calling to let you know that we tried to reach ___(Patient’s first and last name)__by mail, but our correspondence was returned as undeliverable.

In order to give us your new mailing address, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday.  Thank you.

[Insert Spanish Answering Machine version here]

 

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ENDORSE AND SEND A CHECK 

USE WHEN YOU KNOW A PATIENT HAS RECEIVED A PAYMENT CHECK DIRECTLY FROM THE INSURANCE COMPANY AND YOU WANT THEM TO ENDORSE AND SEND IT. 

VERSION FOR WHEN A PERSON ANSWERS THE PHONE: 

Hello, this is the billing office of ____(billing client name)___ calling [Para español, oprima nueve.] We are calling to let you know that you may have recently received a payment check from your insurance company.  We ask that you endorse the back of the check by writing _________________ and signing it.  Then please mail it so us at ______(address)_______________.  

Please press 2 to be connected to our billing office if you have any questions about this. Please press 3 to hear this message again. Thank you.

VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:

 

Hello, this is the billing office of ____(billing client name)___ calling. [Para español, oprima nueve.] We are calling to let you know that you may have recently received a payment check from your insurance company.  We ask that you endorse the back of the check by writing _________________ and signing it.  Then please mail it so us at ______(address)_______________.  

If you have any questions, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday.  Thank you.

[Insert Spanish Answering Machine version here]

 

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ELIGIBILITY VERIFICATION

USE WHEN YOU WANT TO VERIFY ELIGIBILITY OF A PARTICULAR PATIENT.

VERSION FOR WHEN A PERSON ANSWERS THE PHONE: 

Hello, this is ____(billing client name)’s___ billing office calling. We are calling to ask you to fax us a copy of the front and back of your insurance card and _________________ to verify eligibility.  Please fax your information to us at _____(fax number)_____.

Please press 2 to be connected to our billing office if you have any questions about this. Please press 3 to hear this message again. Thank you.

VERSION FOR AN ANSWERING MACHINE OR VOICE MAIL:

Hello, this is ____(billing client name)’s___ billing office calling. We are calling to ask you to fax us a copy of the front and back of your insurance card and _________________ to verify eligibility.  Please fax your information to us at _____(fax number)_____.

If you have any questions, please call our billing office at ____(billing office number)______ between 9am to 5pm, Monday to Friday.  Thank you.

[Insert Spanish Answering Machine version here]

 

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