The following are sample appointment reminder phone and text message scripts in English and Spanish.
If you can send us the preferred language (English / Spanish) and preferred communication type (phone call or text message), then we can honor the patient's preferred language and communication type.
ENGLISH MESSAGE
PHONE MESSAGE
INTRODUCTION
Hello, this is ____BRAND/ORGANIZATION NAME___ ___clinic name_____ Clinic with a reminder for (patient first name).your appointment is scheduled on (day) (date) at (time).
If a new patient (Eval), then
Our records show you are a new patient and we welcome you to ____BRAND___ . Please arrive at least 20 minutes early for registration and please remember your insurance card, photo ID and prescription. We are located at ______(your street address)___
ENDING WHEN A PERSON ANSWERS:
Please press 1 to confirm your appointment, press 2 to be transferred to the office to reschedule or press 3 to hear the message again. If you know you are coming, you can press 1 at any time during the message. Thank you and we look forward to seeing you.
ENDING FOR AN ANSWERING MACHINE / VOICE MAIL:
If you need to change or cancel your appointment, please call our clinic at _clinic number__ again, that’s __Clinic Number__. Thank you and we look forward to seeing you.
Text Message – Existing Patient
____BRAND/ORGANIZATION NAME___ CLINIC NAME ________ Reminder:
<PATIENT FIRST NAME> has an appt on Fri Mar 09 at 03:00 PM
Confirm: Reply Y
Change: Call ____Clinic Phone__________
Text Message – New Patient
Welcome to (BRAND/ORGANIZATION NAME) ___(CLINIC NAME)_____:
<PATIENT FIRST NAME> has an appt on Fri Mar 09 at 03:00 PM
Pls arr. 20 min. early for registration and bring ins. cards, photo ID, and prescription
Confirm: Reply Y
Change: Call ____Clinic phone__________
Addr: (insert clinic street address here)
SPANISH MESSAGES
PHONE MESSAGE
INTRODUCTION
Hola, somos (BRAND/ORGANIZATION NAME) - clínica de (CLINIC NAME) con un recordatorio para (FIRST NAME) su cita está programada para el (DAY) de (MONTH) a las (TIME)
If a new patient (Eval), then
Nuestros registros muestran que usted es un nuevo paciente y le damos la bienvenida a _____BRAND___. Por favor llegue a menos de 20 minutos antes para registrarse y por favor recuerde sus tarjetas de seguro, identificación con foto y prescripción. Estamos ubicados en ______ (address of clinic) __
ENDING WHEN A PERSON ANSWERS:
Oprima 1 para confirmar su cita, oprima 2 para ser transferido a la oficina para reprogramar o oprima 3 para escuchar el mensaje de nuevo. Si sabe que va a asistir, puede oprima 1 en cualquier momento durante el mensaje. Gracias y esperamos verte.
ENDING FOR AN ANSWERING MACHINE / VOICE MAIL:
Si necesita cambiar o cancelar su cita, por favor llámenos al (CLINIC PHONE #) de nuevo es (CLINIC PHONE #) Gracias y esperamos verte.
Text Message – Existing Patient
____BRAND/ORGANIZATION NAME___(CLINIC NAME) ________ Recordatorio:
<PATIENT FIRST NAME> tiene una cita Vie Mar 09 a las 03:00 PM
Confirmar: Responder Si
Reprogramar: Llame ____Clinic Phone_________
Text Message – New Patient
Bienvenido a (BRAND) ___(CLINIC NAME)_____:
<PATIENT FIRST NAME> tiene una cita Vie Mar 09 a las 03:00 PM
Por favor llegue 20 min. antes. para registrarse y traer tarjetas de seguro, ID con foto y prescripción.
Confirmar: Responder Si
Reprogramar: Llame ____Clinic Phone__________
Dirección: (address)
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