Below is benchmark data for IVR Autopay by Phone systems. We will update this on a monthly basis so you can see how your IVR metrics compare to all IVRs. This data includes all IVRs - including those powered by Epic Systems, NextGen, custom financial systems and many more.
We have put the benchmark data in the same format (column layout) as the reports you can pull from the IVR tab (REPORTS sub-tab) inside the 1-800 Notify Secure Portal at: www.1800notify.com
IVR BENCHMARK DATA: