This article is meant for administrators of 1800 Notify accounts.
We have a related article showing how an user would set up or change 2FA here:
https://1800notify.zendesk.com/hc/en-us/articles/4403823349389
As an administrator of your account, this article shows how to determine if you have 2FA (Two-Factor Authentication) enabled on your account. And, it shows you how to enable and make it mandatory or optional for your users.
How to enable 2FA / MFA and make it optional or mandatory.
NOTE: 2FA is disabled for all accounts by default.
1. Click on the Admin tab at the top, then "MODIFY" under the ORGANIZATION sub tab to see your setting screen.
2. You have three options to adjust your Multi-Factor Authentication or 2FA (Two Factor Authentication)
Disabled (default)
Enabled and Optional - your individual users can decide whether or not to enable 2FA themselves.
Enabled and Mandatory - all your users must enable 2FA the next time they login, and for security, they will be prompted to change their password at the same time.
2.1 If you set "Enabled and Optional" - the only change your users will see is that the next time they login, they will see the "Authentication" menu item from the Gear menu. This is where they would enable 2FA for themselves and choose the method.
We have a related article showing how an user would set up or change 2FA here:
https://1800notify.zendesk.com/hc/en-us/articles/4403823349389
We recommend you sending the above link for User 2FA setup to all your users.
2.2 If you set to "Enabled and Mandatory" all your users must enable 2FA the next time they login, and for security, they will be prompted to change their password at the same time.
We have a related article showing how an user would set up or change 2FA here:
https://1800notify.zendesk.com/hc/en-us/articles/4403823349389
We recommend you sending the above link for User 2FA setup to all your users.
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