The following describe the SFTP transfer specifications.
While some accounts may have slight differences, here are the guidelines:
STEP 1: White Listing your IP addresses
1.1 Send your SFTP server IP address(es) so they can be white listed on our firewall.
Send to email@example.com
STEP 2: Obtain your SFTP login information from our Technical Team
2.1 Request your SFTP login credentials (available after you complete your Service Agreement and Business Associate Agreement) from firstname.lastname@example.org or by talking to your Account Manager.
SFTP Server: sftp3.1800notify.com
Username / Password: (supplied separately)
Port: 22 (secure)
STEP 3: Configure your SFTP automation to put files you send us into the /in folder
3.1 When you log into to your SFTP account, you will see 3 folders:
3.2 Please place all files you send to 1800 Notify into the /in folder.
NOTE: When you receive results of the appointment reminders, they will be placed in the /out folder.
The /archive folder has copies of old files moved from the /in and /out folders and are stored for a period of time. This period can be adjusted based on mutual agreement between your organization and 1800 Notify.
STEP 4: Naming your files.
We prefer that you add a date/time stamp at the end of your files so that they will not overwrite each other from day to day.
For example, if you generated an appointment reminder file at 8:05 AM on 12/31/2019, you would add that to the end of the file name in this format: