General
TECHNICAL
Customer Service (Internal Use)
General Interest
- (Old version) QuickEMR v7 instructions
- Call or Text us when you arrive for your appointment (COVID-19)
- IVR Reporting - How to Create an Excel Pivot Table Report (Sort by Client Code)
- Troubleshooting Transfers to IVR Autopay by Phone (DTMF Detection, Lag, etc.)
- Setup and Send a Missed Appointment Notice from QuickEMR v8
- Outbound Appointment Reminder Results File Specifications
Tips and Tricks
- Allowing a Message to be sent before 9am or after 8pm (earlier or later, allowed sending times)
- Allscripts Sunrise RIS Radiology Information System Appointment Reminder Calls and Texts
- Appointment Reminder Calls or Text Messages for NextGen (Excel Export XLSX)
- Appointment Reminder Results Statuses and Meanings
- Automating Your Data Feed to 1-800 Notify (SQL Query & Interface Engine)
- CollaborateMD Appointment Reminders (Call or Text Message) Collaborate MD
Announcements
- Eyefinity OfficeMate (Office Mate) Appointment Reminder Calls and Texts (Excel XLS format)
- How to Change Your Payment Method on File (Credit Card Expires, Change Credit Card, Change Bank Account)
- Finding an Incorrect Phone Number or Wrong Number for a Patient and Correcting It
- Easily Notify Wait List Patients of an Opening (With live transfer and option to request removal)
- Epic Systems Appointment Reminders (Call, Text or Email) - Run Custom Report with Pre-Set Dates
- Kareo Billing Reminders / Patient Balance Reminder Calls (Patient Collections Detail)