Appointment Reminder Specifications

Below is a group of articles that describe one of the setups that 1-800 Notify supports in order to automate the 2-way sending of appointment reminders and results schedule data between your system and 1-800 Notify.

This system supports the following features:

  • Automated sending of patient schedule data via SFTP (Secure File Transfer Protocol) "inbound" to 1-800 Notify
  • Sending reminders in the patient's preferred language (English or Spanish)
  • Sending reminders in the patient's preferred method (phone call or text message). 
  • Automated sending of appointment reminder results ("outbound") from 1-800 Notify.

This setup also securely sends the results of the phone call and text message reminders back in a results file that can be read in by your system.  In addition, we also support a real-time web hook communication method that allows your system to receive updates of 'straggler text message' replies from patients who send replies after the main calling reminder job is completed.

Links to related articles:

Incoming Appointment Reminder File Format Specifications

SFTP Specifications for Appointment Reminder Files

Outbound Appointment Reminder Results File Specifications

Webhook Text Message Reply Setup

Appointment Reminder Scripts - Bilingual English - Spanish (Phone Call and Text Message)

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